The true importance of a professional and tailored message taking service cannot be taken too lightly, as recently published surveys suggest that eighty per cent of callers will try elsewhere if their calls go unanswered.
Without the use of an effective message taking service you are crucially directing potential customers straight to your competitors, growing their business instead of your own.
A professionally managed telephone answering service will appreciate that there are no two companies that are the same, which is why they employ staff that are bright, friendly and well informed customer service professionals who offer a message taking service specifically tailored to the needs of each client.
The experienced operators work from previously decided drafts which are created with your business goals in mind, responding to calls with exactly what you want the operators to say.
The operators will know your business in detail and will be able to direct traffic, or pass messages onto appropriate members within your team.
Depending on the level of service that you require, messages are not simply taken and passed on as and when the operator takes a call, the highly trained specialists will work with the information you have supplied to determine how to best meet the needs of the customer.
This could mean taking orders, arranging delivery dates and meetings or offering sales advice and by giving access to your electronic calendar, the operator will know exactly when you are available and arranging meetings accordingly.
The message taking service offered will allow you to increase your sales as experienced customer service professionals are sales trained and look-out for opportunities to up-sell and cross-sell your products and services. This allows customers to experience an increase in enquiry conversion rates and growth in sales volumes.
A more professional image is created for your company whereby the friendly and experienced customer service specialists answering your calls, your business will appear larger and more professional.
The cover can be arranged for just when you really need the additional help like during the holiday periods when you are understaffed, or similarly the service can be provide all year round if required giving you and your company the control and flexibility you need.
